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Open order historyReturns
Log a new return or view the status of a request through your secure customer account.
Log a new return / view requests
GOOD ELEVATION · CUSTOMER CARE
Log a Return
A simple way to return your look. Request a return within 7 days of receiving your order, subject to our returns policy.
- 01
Choose your items
Sign in with the email used for your purchase. Open your order and select Request return.
- 02
Submit your request
Select the available item(s), choose your reason and add any helpful details.
- 03
Pack for return
Wait for approval and return instructions. Keep items unworn, with original tags and packaging.
- 04
Review & refund
We inspect returned items and notify you of the outcome. Approved refunds are processed within 10 business days.
Use your order email to access your purchases.
What can I return?
Items must be unworn, unused, unwashed and unaltered, with tags attached and original packaging where applicable. Shoes must be unworn and in their original box. Requests remain subject to inspection and our returns policy.
What happens after I submit?
Your request is reviewed before approval. Once approved, we provide return instructions and any applicable delivery costs. Do not send items back until you receive these instructions. Collection and tracking details are provided where available.
Need an exchange or help with a damaged item?
Email sboniso@goodelevation.co.za with your order number and details. Include photographs for damaged or incorrect items where possible. Exchanges depend on stock availability. Your statutory consumer rights still apply.
Can't find your order or request a return? Contact us · Read our returns policy
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Waitlist
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