Terms of service

Welcome to Good Elevation, a trading name of Good Elevation Group (Pty) Ltd, registration number 2026/372390/07.

These Terms of Service govern your use of www.goodelevation.co.za and purchases made through our website.

Please read these terms together with our Shipping Policy and Returns Policy before placing an order. Our Privacy Policy separately explains how we handle personal information.

By placing an order, you agree to the terms applicable at the time of your purchase. Nothing in these terms limits your rights under applicable South African consumer protection legislation.

1. About Good Elevation

Good Elevation embraces simplicity in choosing what to wear by offering carefully curated, complete outfits.

Our human stylists select and combine clothing and footwear into coordinated looks. Technology and AI support personalised recommendations based on the measurements, preferences, style and budget you provide.

2. Using Our Website

You must be at least 18 years old, or have the assistance and consent of a parent or legal guardian, to place an order.

You agree to provide accurate and complete information when creating an account, completing our style quiz or making a purchase.

You may not use our website to:

• Place fraudulent orders or use payment details without authorisation.

• Access accounts, systems or information without permission.

• Introduce malicious software or disrupt the website.

• Copy or commercially exploit protected content without permission.

• Engage in unlawful activity.

3. Customer Accounts

You are responsible for keeping your account login details confidential and notifying us if you suspect unauthorised access.

Where account features are available, you may view orders, update your details and preferences, access saved looks and submit return requests.

Please keep your contact details, delivery address, measurements and preferences up to date.

We may restrict or suspend an account where there are reasonable grounds to suspect fraud, unlawful activity or misuse. This will not remove your rights concerning valid existing purchases.

4. Complete Outfit Purchases

Good Elevation sells complete outfits consisting of three pieces: a top, a bottom and a pair of shoes, as described on the relevant product page.

The displayed outfit price covers the complete look. Individual pieces are not available for separate purchase through our complete-outfit offering.

Please review the outfit contents, product descriptions and selected sizes before completing your purchase.

Accessories or other items shown for presentation purposes are included only where expressly stated in the product description.

We will not substitute a piece, size or colour in your order without your agreement.

5. Recommendations, Sizing and Product Information

Our recommendations depend on the accuracy of the information you provide. They assist your selection but do not guarantee a particular fit or personal preference.

Sizing may differ between brands. Please consult the available size information and check your measurements before ordering.

We take reasonable care to ensure that product descriptions, images and prices are accurate. Colours may appear differently because of screen settings, lighting or photography.

Your rights remain unaffected where goods supplied materially differ from their description or fail to meet applicable quality requirements.

6. Prices and Payment

All prices are displayed in South African Rand (ZAR) and include VAT.

Free shipping applies to orders delivered within our supported delivery areas, as described in our Shipping Policy.

The total amount payable will be displayed before you confirm your purchase. Any applicable additional charges must be disclosed before payment.

Payment must be made using a payment method available at checkout. Orders are subject to successful payment and reasonable fraud verification.

Prices may change for future purchases. A price change will not alter the price of an order already accepted.

If we identify an obvious pricing or listing error, we will contact you to explain the error and resolve the order in accordance with applicable law. Any amount due back to you will be refunded.

7. Orders and Acceptance

Before submitting your order, you will have an opportunity to review your selections and correct errors.

An automated order acknowledgement confirms that we have received your order. Acceptance occurs when we confirm that your order has been accepted for fulfilment.

We may decline an order where:

• Payment is unsuccessful.

• The goods are unavailable.

• The supplied address falls outside our supported delivery areas.

• There are reasonable grounds to suspect fraud or an unauthorised transaction.

If we cannot fulfil an order after receiving payment, we will notify you and refund the amount due in accordance with applicable law.

8. Stock Availability

All outfits and sizes are subject to stock availability.

If an ordered outfit or size becomes unavailable, we will notify you promptly. You may agree to an alternative or receive a refund for the unavailable goods.

We will not replace your selected outfit or any of its pieces with an alternative without your agreement.

Items saved to a wishlist or placed in a shopping cart are not reserved unless we expressly confirm otherwise.

9. Delivery

Available delivery areas and estimated delivery times are set out in our Shipping Policy or communicated during checkout.

You are responsible for providing a complete and accurate delivery address and a contact number. Please notify us promptly if these details need to change.

Delivery estimates may be affected by circumstances beyond our reasonable control. If a delay occurs, we will communicate the available information and assist with resolving the issue.

Your statutory rights relating to delayed or failed delivery remain unaffected.

Responsibility for loss or damage remains with Good Elevation until delivery to you or a person you have authorised to receive the order.

Please report missing, damaged or incorrect goods as soon as reasonably possible. A delay in reporting does not automatically remove your statutory rights.

10. Order Cancellations

If you wish to cancel an order before dispatch, contact sboniso@goodelevation.co.za promptly and provide your order number.

We will confirm whether dispatch can be stopped. If the order has already been dispatched, the applicable return process will apply.

Where a statutory cancellation right applies, we will honour that right and process any refund within the applicable legal period.

11. Seven-Day Returns

You may request a change-of-mind return within seven calendar days after receiving your order.

For an ordinary change-of-mind return:

• The complete outfit must be returned together.

• Items should be unworn, unwashed and unaltered.

• Original tags should remain attached.

• Original packaging should be included where reasonably possible.

• Items may be tried on carefully to assess fit.

These conditions do not override statutory cancellation or defective-goods rights.

To request a return, select “Log a Return” on our website or email sboniso@goodelevation.co.za with your order number and details of your request.

Where the Electronic Communications and Transactions Act cooling-off right applies, you may cancel without giving a reason or paying a penalty within seven days after receiving the goods. Only the direct cost of returning the goods may be charged, and the refund will be made within 30 days of cancellation.

For ordinary change-of-mind returns, any direct return cost will be explained before collection or dispatch.

Good Elevation will bear the applicable return costs where goods are defective, damaged on delivery or incorrectly supplied.

Please refer to our Returns Policy for the return procedure. If a policy provision conflicts with a mandatory legal right, that legal right takes precedence.

12. Defective, Damaged or Incorrect Goods

The seven-day change-of-mind period does not limit your rights concerning defective, unsafe or incorrectly supplied goods.

Where the Consumer Protection Act applies, goods that fail to meet statutory quality requirements within six months after delivery may be returned without penalty and at our risk and expense. You may choose a repair, replacement or refund as provided by law.

We may reasonably inspect the goods to establish the reported issue.

We will not require you to return unaffected outfit pieces merely to exercise a statutory right concerning a defective piece, unless reasonably necessary to complete the remedy.

Damage caused by misuse, unauthorised alterations or failure to follow reasonable care instructions will be assessed in accordance with applicable law.

13. Refunds and Exchanges

Approved refunds will ordinarily be made to the original payment method unless another lawful arrangement is agreed.

Refunds will be processed within the applicable legal period. Your bank or payment provider may require additional processing time before the funds appear in your account.

Exchanges depend on stock availability and will be discussed with you before being arranged.

Where you are entitled to a monetary refund, we will not replace it with store credit without your agreement.

14. Promotions and Offers

Promotions are subject to the conditions displayed with the relevant offer, including any validity period, qualifying purchases or usage limits.

Unless expressly stated otherwise, promotional offers cannot be combined.

Any price reduction or promotional benefit will be shown before you complete payment.

Promotional purchases remain subject to applicable statutory consumer rights.

15. Intellectual Property

The Good Elevation name, branding, original website content and outfit presentations are owned by, or licensed to, Good Elevation.

You may browse and use the website for personal shopping purposes. You may not reproduce, distribute or commercially exploit protected content without permission.

Third-party brand names, trademarks and logos belong to their respective owners. Their appearance does not, by itself, imply an endorsement or partnership.

16. Third-Party Services and Links

Our website may use third-party services for payments, delivery and other shopping functions, or contain links to external websites.

External websites may have their own terms. Please review those terms when using their services.

Our use of third-party providers does not remove our obligations to you concerning purchases made from Good Elevation.

17. Website Availability and Liability

We take reasonable steps to maintain an accurate and functional website. Temporary interruptions may occur because of maintenance or technical problems.

To the extent permitted by law, Good Elevation is not responsible for indirect losses arising solely from website interruptions or unauthorised misuse of your account.

Nothing in these terms excludes liability for fraud, gross negligence, statutory product liability or any liability that cannot lawfully be excluded.

18. Privacy Policy

The handling of your personal information is explained separately in our Privacy Policy.

Please refer to that policy for information about how Good Elevation collects, uses, stores and protects your personal information.

19. Complaints and Disputes

If you have a complaint concerning an order or our service, please email sboniso@goodelevation.co.za with your order number, a description of the issue and any relevant supporting information.

We will investigate and seek a fair resolution.

You retain the right to approach an applicable ombud, consumer authority or court. Nothing in these terms requires you to waive those rights.

20. Applicable Law

These terms are governed by the laws of the Republic of South Africa.

Any dispute will be dealt with by a court or dispute-resolution body with lawful jurisdiction, subject to your applicable consumer rights.

21. Changes to These Terms

We may update these terms by publishing a revised version on our website with an updated date.

Changes apply prospectively and will not reduce your rights under an existing order.

The terms applicable when your order was placed will continue to govern that purchase, unless a change is required by law or agreed with you.

22. General Provisions

If any provision is found unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

A delay in enforcing a provision does not amount to a waiver of that provision.

These terms and the policies expressly incorporated into them govern your purchase, subject to any additional terms expressly agreed with you and your mandatory legal rights.

23. Business and Contact Details

Trading name: Good Elevation
Registered legal entity: Good Elevation Group (Pty) Ltd
Company registration number: 2026/372390/07
Place of registration: Republic of South Africa
Director: Sboniso Mokoena

Business address:
Design Quarter
128 Leslie Avenue
Fourways, Sandton
Gauteng, South Africa

Contact email: sboniso@goodelevation.co.za
Website: www.goodelevation.co.za

For questions about these terms, orders, delivery or returns, please contact us using the email address above. Return requests may also be submitted through “Log a Return” on our website.