Shipping policy
At Good Elevation, we want receiving your complete look to be as seamless as selecting it.
We offer FREE DELIVERY on all Good Elevation orders within South Africa.
This policy explains how orders are processed, delivered and tracked.
1. ORDER PROCESSING
Once your order has been successfully placed and payment confirmed, you will receive an order confirmation using the contact details provided at checkout.
Orders are subject to product availability and successful payment verification.
Once your order has been prepared and dispatched, you will receive tracking information where available.
2. FREE DELIVERY ACROSS SOUTH AFRICA
Delivery is free on all Good Elevation orders within South Africa.
There is no standard delivery fee charged to customers for eligible deliveries within our South African delivery network.
Where Good Elevation chooses to split an order into multiple shipments due to product availability or fulfilment arrangements, you will not be charged additional delivery fees.
If we introduce special or non-standard delivery options in the future, any applicable charges will be clearly disclosed before you complete your purchase.
3. DELIVERY AREAS
Good Elevation delivers throughout South Africa to areas serviced by our courier and logistics partners.
Delivery to remote or outlying areas may take longer than delivery to major metropolitan areas.
If we are unable to deliver to the address provided, we will contact you to discuss the available options.
4. DELIVERY TIMES
Estimated delivery times will be communicated during checkout, after your order has been processed or through your order tracking information.
Delivery times are estimates and may vary depending on:
- Your delivery location;
- Product availability;
- Courier capacity;
- Weekends and public holidays;
- Peak shopping periods;
- Weather or transport disruptions; and
- Circumstances outside our reasonable control.
We will make reasonable efforts to keep you informed of significant delays affecting your order.
5. COMPLETE LOOK DELIVERIES
Good Elevation specialises in curated complete looks, generally consisting of a top, bottom and shoes.
We aim to deliver your complete look together wherever reasonably possible.
However, because products forming part of a complete look may have different availability or fulfilment arrangements, your order may occasionally arrive in more than one shipment.
If your order is split:
- You may receive separate tracking information for each parcel.
- The parcels may arrive at different times.
- You will not be charged additional delivery fees.
Your Good Elevation order remains one complete purchase even where fulfilment requires multiple shipments.
6. ORDER TRACKING
Once your order has been dispatched, you will receive a tracking number or tracking link, where available.
You can use this information to monitor your parcel from dispatch to delivery.
Tracking information may take some time to update after the courier has collected your parcel.
If your order contains multiple shipments, you may receive more than one tracking number.
If you experience difficulty tracking your order, please contact:
7. DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please ensure that your:
- Street address;
- Complex, unit or building details;
- Suburb;
- City or town;
- Postal code; and
- Contact number
are correct before completing your order.
If you notice an error after placing your order, please contact us as soon as possible.
We cannot guarantee that an address can be changed once an order has been dispatched.
Additional courier costs resulting from an incorrect or incomplete address supplied by the customer may be charged to the customer where reasonably applicable.
8. RECEIVING YOUR ORDER
Please ensure that someone is available at the delivery address to receive your parcel where required.
Our courier may contact you using the telephone number provided with your order.
If the courier is unable to complete delivery, they may attempt redelivery or provide further instructions.
Repeated unsuccessful delivery attempts may result in the parcel being returned to Good Elevation.
Although your original delivery is free, additional courier costs arising from repeated unsuccessful delivery attempts caused by circumstances attributable to the customer may be charged before redelivery.
9. DELAYED ORDERS
If your order has not arrived within the expected delivery period, please check your tracking information first.
If there has been no tracking update or your order appears significantly delayed, contact us at:
Please include your order number.
We will investigate the shipment with the relevant courier or fulfilment partner and assist you with an update.
10. LOST PARCELS
If tracking indicates that your parcel may have been lost in transit, please contact us.
Good Elevation will investigate the matter with the relevant courier or fulfilment partner.
Where a parcel is confirmed as lost, Good Elevation will provide an appropriate remedy, which may include replacement of the affected item(s) or a refund, subject to product availability and applicable South African consumer law.
11. DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order as soon as you receive it.
If your parcel or an item arrives damaged, defective or different from what you ordered, please use the “Log a Return” facility on the Good Elevation website as soon as reasonably possible.
Where requested, please provide:
- Your order number;
- Photographs of the affected item;
- Photographs of the packaging where relevant; and
- A brief description of the issue.
Once assessed, Good Elevation will provide an appropriate remedy in accordance with our Returns, Exchanges & Refunds Policy and applicable South African consumer law.
Where Good Elevation supplied an incorrect, damaged or defective item, we will cover reasonable return delivery costs where applicable.
12. ORDER CHANGES & CANCELLATIONS
If you need to change or cancel an order, please contact us as soon as possible.
If your order has not yet been processed or dispatched, we will attempt to accommodate your request.
Once an order has been dispatched, we may not be able to change or cancel it.
You may then need to receive the order and follow our standard returns process.
13. RETURNS & RETURN SHIPPING
Free delivery applies to your original Good Elevation order.
Returns are managed separately through our returns process.
To request a return, select “Log a Return” on the Good Elevation website and follow the instructions provided.
Once your return has been approved, you will receive the applicable return and courier instructions.
Where tracking is available, you will be able to monitor your return shipment until it reaches Good Elevation.
For returns resulting from a change of mind, sizing, fit or personal preference, return courier costs may be the customer's responsibility.
Where you receive an incorrect, damaged or defective item, Good Elevation will cover reasonable return delivery costs where applicable.
Please refer to our Returns, Exchanges & Refunds Policy for complete information.
14. THIRD-PARTY COURIERS & FULFILMENT PARTNERS
Good Elevation may use independent courier, logistics and fulfilment providers to process and deliver orders.
We work with our delivery partners to provide a reliable delivery experience; however, certain events may occur outside our reasonable control.
The use of third-party delivery providers does not limit any statutory rights available to customers under applicable South African consumer law.
15. SOUTH AFRICAN CONSUMER RIGHTS
This Shipping & Delivery Policy operates alongside applicable South African consumer protection and electronic-commerce laws.
Nothing in this policy is intended to exclude, restrict or waive any statutory consumer rights or remedies that cannot legally be excluded.
16. CONTACT US
For assistance with shipping, delivery, tracking, lost parcels or delivery-related queries, please contact:
Good Elevation Group
Trading as Good Elevation
Email: sboniso@goodelevation.co.za
Address: Design Quarter, Leslie Road, Fourways, Johannesburg, 2191, South Africa
When contacting us regarding an existing order, please include your order number so that we can assist you as quickly as possible.
FREE DELIVERY ACROSS SOUTH AFRICA
Shop your complete look. We’ll take care of the delivery.